I was assigned to triage the other day. In one of my previous few entries I've written - it sucks the ever loving life force from me and transforms me into a bitter shell of a person. Like I enter the triage area a plum and leave a prune, like a grape to a raisin, like a .....you get the idea.
After a few hours of it, all patients begin to sound like the adults on Charlie Brown/ Peanuts cartoons....Waaawaaa wawaaawa waaaawa.
I have 3 people at this point to triage and look out of the door to eyeball them. The one I was going to take next is laughing, playing with her phone and ignoring her children who were running around the waiting room.
So, I took someone else.
When I got to her, she walks in with her 2 rambunctious kids and her husband/boyfriend/babydaddy/whatever (H/B/BD/W). Both can't bother to look up from their phones. I start triaging her and she still won't stop texting or surfing or whatever the hell she was doing. I told her she would have to get off her phone during the triage time, cells phone are not allowed to be used during triage.
"Here, finish my e-mail to the DOCTOR'S OFFICE about how SICK I AM." and she hands her phone to H/B/BD/W. Then turns to me with a disgusted face and says, "WELL..."
H/B/BD/W who can't take his eyes off of his own cell phone mumbles something.
I ask him to repeat what he said because obviously it was directed at me.
"If you gonna be rude then we can go somewhere else. We don't have to go here."
"No, you don't. Our policy is no cell phone use in the triage area" <He's still not off the frickin' thing> "That is why I asked you to stop using it. Do you want me to continue or are you going to leave?"
I triaged her and sent them back to the lobby to wait since they had so much texting and e-mails to send.
She went right back on the damned thing and he never looked up once.
I secretly wished that they would trip over something while looking at their phones, so I could have had at least one laugh that day.